Having second thoughts? No worries—we’re here to help! If you’re not completely satisfied with your purchase or we made a mistake, you can return your eligible items by mail it them.
To confirm whether your item is returnable, check your invoice, email confirmation or “Orders” page.
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms and Conditions.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
- Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery.
- To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
- Returns received after the 14-day return period are accepted at our discretion. Late returns that are accepted will be subject to a partial refund of 20% of their original sale prices.
- Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a re-seller or bulk purchaser are final, and no exchanges or returns will be granted
- To initiate a return, please email us at firstname.lastname@example.org or go to my account/orders/return. We require a receipt or proof of purchase to accompany your return.
- All returned merchandise should be sent to us at the address we provide.
- For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
- The return shipping fee is $5.99 US dollars (US states only, other countries shipping charges are manage by costumer service at the time of return approval).
- Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
Note: It may take a few days until the refund is reflected to your credit card or any other form of payment.